DONE FOR YOU

Hire a TMS & Spravato Patient Intake and Prior Authorization Specialist

Handled by a Trained Virtual Assistant

Reduce treatment delays, authorization denials, claim denials, and front-desk overload with a HIPAA compliant virtual assistant trained specifically in TMS therapy and Spravato services.

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Common Pain Points We Solve

Mental health providers come to AssistMD+ because they are experiencing:

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TMS & Spravato Intake Bottlenecks

  • Prior authorizations dragging on for weeks
  • Incomplete or incorrect documentation leading to denials
  • Peer-to-peer requests no one has time to coordinate
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Benefits & Eligibility Errors

  • Patients scheduled without confirmed coverage
  • Surprise out-of-pocket costs leading to cancellations
  • Front desk staff spending hours on payer calls
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Staffing & Call Volume Burnout

  • High front-desk turnover
  • Difficulty hiring trained intake or insurance staff
  • Providers or managers doing admin work instead of growing the clinic 


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When providers search for TMS or Spravato help, they are really asking: 

“Can someone run our intake and insurance process correctly?”

With AssistMD+ You Get:

  • TMS patient intake coordination
  • Spravato intake and enrollment workflow support
  • Insurance benefits & eligibility verification
  • Prior authorization submission and follow-up
  • Records retrieval and documentation packet prep
  • Peer-to-peer scheduling coordination 


MNH virtual assistants go through a rigorous 4-month training especially designed by TMS and Spravato™ experts.

AssistMD+ provides trained, HIPAA-compliant virtual administrative support for clinics offering TMS therapy and Spravato® services. Support focuses on patient intake, insurance benefits and eligibility verification, prior authorization coordination, documentation management, scheduling, and front-desk administrative tasks. All services are non-clinical. 

A Virtual Assistant Trained Specifically for TMS & Spravato Practices

Unlike general medical virtual assistants, AssistMD+ VAs are trained in:

  • TMS therapy intake workflows
  • Spravato service admin requirements
  • Behavioral health insurance nuances
  • Payer-specific authorization expectations
  • Psychiatry and interventional mental health scheduling

“We don’t train generic VAs—we deploy intake specialists.”

Intake and Insurance Support

  • New patient intake coordination
  • Insurance benefits & eligibility verification
  • Prior authorization submission & tracking
  • Medical record requests and follow-up
  • Authorization packet preparation
  • Peer-to-peer scheduling coordination
  • Patient financial communication (coverage & OOP expectations)
  • Scheduling and calendar management 

Front Desk & Call Center Support

  • Inbound and outbound patient calls
  • Appointment scheduling and confirmations
  • Reschedules and cancellations
  • Referral intake follow-up
  • Pharmacy and insurance callbacks
  • Message triage and routing
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Supporting the Administrative Complexity of Spravato Services

Spravato services involve:

  • Patient enrollment workflows
  • Insurance-specific authorization steps
  • Coordination with prescribers, pharmacies, and payers
  • High administrative burden on staff

AssistMD+ supports non-clinical administrative workflows so your clinical team can focus on patient care—not paperwork.

A Better Alternative to Hiring, Training, and Replacing Staff

With AssistMD+, you avoid: 

  • Recruiting delays
  • Training new hires from scratch
  • Turnover disruptions
  • Coverage gaps during PTO or resignations 

You gain:

  • A trained VA deployed quickly
  • Ongoing management and oversight
  • Consistent workflows
  • Scalable admin support as volume grows
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How Onboarding Works

Week 1

  • Intake workflows reviewed
  • Scripts, EMR access, payer mix reviewed
  • Task scope finalized 

Week 2

  • VA deployed
  • Live intake and insurance tasks begin
  • Task scope finalized 
Woman wearing headset and glasses, working on a laptop at a desk.
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FAQS FOR ASSISTMD+

  • Can your VA handle TMS prior authorizations end-to-end?

    Yes—we do it all! Submission, follow-up, documentation coordination, and payer communication.

  • Do you verify benefits and explain coverage to patients?

    Yes—you will receive benefits and eligibility verification with patient-friendly communication.

  • Does AssistMD+ support Spravato® administrative workflows?

    Yes. AssistMD+ supports the administrative components of Spravato® services, including intake coordination, insurance verification, documentation support, and scheduling. Clinical decision-making and treatment remain the responsibility of the clinic. 

  • Is AssistMD+ HIPAA compliant?

    Yes. AssistMD+ operates using HIPAA-compliant processes and secure access protocols. All work performed is administrative and non-clinical in nature. 

  • Is this a replacement for a front desk hire?

    For some clinics, AssistMD+ replaces the need for additional front-desk or intake hires. For others, it augments existing staff. Fit and scope are determined during the initial fit call. 

  • What types of clinics are the best fit for AssistMD+?

    AssistMD+ is best suited for clinics that: 

    • Offer or plan to offer TMS therapy and/or Spravato® services 
    • Experience ongoing intake, insurance, or front-desk volume 
    • Want trained administrative support without hiring internally 
    • Value consistency, structure, and reliability

Schedule a Virtual Call

Virtual Assistant Call Center

Stop Letting Intake and Insurance Delays Hold Your Clinic Back

If your clinic offers—or plans to offer—TMS therapy or Spravato services, AssistMD+ removes the admin bottleneck so patients start treatment faster and your team can breathe again.