Privacy Policy
Last Updated: October 14, 2026
1. Introduction and Scope
Metro NeuroHealth, LLC ("Metro NeuroHealth," "MNH," "Company," "we," "us," or "our") respects the privacy of individuals and organizations visiting our websites and is committed to the responsible collection, use, storage, disclosure, and protection of personal information obtained through our online platforms.
This Privacy Policy explains the types of information collected through our websites, how that information may be used, the circumstances under which it may be disclosed, and the measures taken to protect it.
This Privacy Policy applies to the following websites operated by Metro NeuroHealth, LLC:
• www.metroneurohealth.com
• www.tmsstartitup.com
• www.tmsclinicspecialists.com
It also applies to associated webpages, website contact forms, requests for downloadable resources, and other online functions that expressly reference this Policy.
Purpose of Our Websites
MNH's websites are maintained exclusively for informational, educational, and professional resource purposes. They are designed to share our expertise, provide information about our healthcare consulting and administrative services, offer downloadable educational materials, and allow prospective clients and other visitors to contact our organization.
Our websites are not used to deliver contracted professional services, conduct client business operations, manage provider credentials, access payer portals, exchange confidential client documents, process patient information, or administer healthcare services.
Visitors may submit general business inquiries through website contact forms. Access to downloadable resources requires completion of the applicable contact form.
Professional Services Conducted Separately
Once a professional services relationship is established, all consulting activities, client communications, administrative services, and confidential information exchanges occur independently of our public websites.
Confidential provider, organizational, and healthcare-related information required for contracted services is exchanged through HIPAA-compliant email and other approved secure communication methods and maintained using HIPAA-compliant information storage systems.
No sensitive provider information, credentialing documentation, patient medical records, or protected health information ("PHI") is requested through MNH's public website forms.
Information associated with contracted services is governed by applicable professional services agreements, confidentiality agreements, Business Associate Agreements, and relevant legal requirements rather than by the websites' informational functions.
Nothing in this Privacy Policy establishes a professional consulting relationship or modifies the terms of an existing client agreement.
2. Information We Collect Through Our Websites
MNH collects limited personal and professional contact information when visitors voluntarily submit contact forms, request downloadable resources, or initiate general business communications through our websites.
Depending on the form, information may include:
• First and last name.
• Email address.
• Telephone number.
• Professional title or position.
• Healthcare practice or organization name.
• Business address or practice location.
• Type of organization or professional specialty.
• Services of interest.
• Information voluntarily entered into message fields.
• Other non-sensitive information voluntarily provided.
We collect this information for legitimate website-related and business communication purposes, including responding to inquiries, providing requested resources, and maintaining appropriate records of communications.
Visitors should provide only the information reasonably necessary for their inquiry.
MNH does not request sensitive provider records, patient medical information, Social Security numbers, financial account credentials, or other confidential healthcare documentation through its public website forms.
If sensitive information is submitted inadvertently, MNH may take appropriate steps to secure, restrict, redirect, or dispose of it in accordance with applicable legal requirements.
3. Contact Forms and Downloadable Resources
MNH provides educational materials, informational guides, professional checklists, reference documents, and other downloadable resources through its websites.
Visitors must complete the applicable contact form before accessing downloadable documents.
Information submitted through these forms may be used to:
• Provide access to the requested document.
• Respond to questions regarding the requested material.
• Maintain records of resource requests.
• Communicate regarding the visitor's inquiry.
• Evaluate interest in MNH's professional services and educational resources.
• Conduct appropriate business follow-up.
• Send promotional communications where permitted by applicable law and the recipient's communication preferences.
MNH or its website service providers may record the resource requested, date and time of submission, originating webpage, and related technical information where supported by the website's technology.
Marketing Communications
Submitting a contact form to access a downloadable resource does not automatically constitute consent to all forms of promotional communication.
Where consent is required by applicable law, MNH will obtain the appropriate consent separately.
Where legally permitted, MNH may communicate with individuals regarding their inquiries, requested resources, and related professional services.
Recipients may opt out of promotional email communications through applicable unsubscribe mechanisms or by contacting MNH directly.
MNH will honor legally valid marketing opt-out requests in accordance with applicable law.
Access to requested resources will not be conditioned on optional marketing consent unless the arrangement is lawful and clearly disclosed.
4. Website Usage and Technical Information
When visitors access MNH websites, certain technical information may be collected automatically by the websites or their service providers.
This information may include:
• Internet Protocol (IP) addresses.
• Browser type and version.
• Device and operating system information.
• Referring website addresses.
• Pages visited.
• Date and time of access.
• General website navigation activity.
• Approximate geographic location derived from IP addresses.
• Cookie identifiers and related technical information.
• Resource request and download activity.
• Website performance and diagnostic information.
Such information may be used to maintain website functionality, evaluate performance, identify technical problems, support security, and understand visitor engagement.
The specific categories collected depend on the technologies installed and enabled on each website.
5. How We Use Website Information
MNH may use information collected through its websites to:
• Respond to general business inquiries and consultation requests.
• Provide access to requested downloadable resources.
• Communicate with prospective clients and other visitors.
• Schedule initial consultations and professional discussions.
• Evaluate requests for information about MNH services.
• Maintain appropriate website-related business and communication records.
• Improve website functionality and educational content.
• Evaluate website performance and resource engagement.
• Identify and address technical or security issues.
• Prevent fraudulent or unauthorized activity.
• Protect legitimate business interests.
• Comply with applicable legal and regulatory requirements.
• Provide legally permitted business communications and marketing.
MNH will not knowingly use personal information for unlawful purposes or materially incompatible purposes without providing any notice or obtaining any consent required by applicable law.
6. Information Not Collected Through Our Websites
MNH's websites are not used to collect, manage, or process confidential information associated with contracted professional services.
Specifically, MNH does not request or intentionally collect the following through public website forms:
• Patient medical records or protected health information.
• Provider credentialing applications or supporting documentation.
• CAQH profiles or payer portal credentials.
• Provider Social Security numbers or confidential identification documents.
• Payer contracts or confidential reimbursement agreements.
• Patient billing records or clinical documentation.
• Confidential client business or financial records.
• Other sensitive information required to perform contracted healthcare consulting or administrative services.
Such information, when necessary for authorized services, is obtained separately through HIPAA-compliant email or other approved secure communication methods and maintained using HIPAA-compliant information storage systems.
This separation is intended to distinguish MNH's public informational websites from its confidential professional service operations.
7. HIPAA and Healthcare Information
MNH provides professional healthcare consulting and administrative services to healthcare organizations and professionals.
Depending on the nature of the services performed, MNH may function as a business associate under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA").
When acting as a business associate, MNH handles PHI according to applicable HIPAA requirements and the governing Business Associate Agreement.
MNH's public websites are not intended to collect PHI or provide patient-facing clinical services.
Visitors must not submit patient medical records, diagnoses, treatment documentation, Social Security numbers, or other confidential healthcare information through general website contact forms.
Where protected information is required for contracted services, it must be exchanged through the approved secure methods designated for those services.
This Privacy Policy is not a HIPAA Notice of Privacy Practices and does not replace any required Business Associate Agreement.
8. Disclosure of Website Information to Third Parties
MNH may disclose information collected through its websites when reasonably necessary and legally permitted for legitimate business operations, website functionality, or compliance with applicable law.
Potential recipients include:
Authorized Personnel: Employees, independent contractors, and other individuals performing assigned business responsibilities.
Website and Technology Service Providers: Website hosting companies, information technology vendors, communications providers, analytics services, cybersecurity vendors, and other contracted service providers.
Professional Advisers: Attorneys, accountants, insurers, auditors, and other advisers providing legitimate business support.
Governmental or Regulatory Authorities: Courts, law enforcement agencies, regulators, or other authorized parties where disclosure is legally required or permitted.
Business Transaction Participants: Parties involved in a legitimate merger, acquisition, restructuring, financing, or sale of business assets, subject to applicable legal and contractual protections.
MNH may require appropriate confidentiality or data protection agreements where applicable.
MNH does not authorize third-party service providers to use information entrusted to them for unrelated purposes outside applicable agreements and lawful instructions.
9. Sale and Sharing of Personal Information
MNH does not authorize the sale of confidential client information or protected health information for purposes prohibited by applicable law or contractual obligations.
The legal meaning of selling or sharing other personal information may vary under applicable state privacy laws.
Certain website analytics, advertising, or third-party tracking arrangements may qualify as a sale, sharing, or targeted advertising activity under particular laws, even when no monetary payment is exchanged.
Where applicable law requires additional disclosure, consent, opt-out mechanisms, or other restrictions, MNH will comply with those requirements.
MNH's representations concerning the sale or sharing of personal information will be consistent with the actual technologies and data-processing practices implemented on its websites.
10. Cookies and Website Analytics
MNH websites may use cookies, server logs, analytics services, and similar technologies to support website functionality, security, performance measurement, and visitor engagement analysis.
Depending on the technologies enabled, these tools may collect technical identifiers and information about website interactions.
Cookies may include essential functionality cookies, preference cookies, analytics cookies, or other categories associated with installed website services.
Visitors may be able to manage certain cookies through browser settings or applicable website privacy controls.
Where legally required, MNH will provide appropriate notice, consent, or opt-out mechanisms.
MNH will not knowingly use website tracking technologies in a manner that violates applicable privacy or healthcare information requirements.
11. Email and Electronic Communications
MNH may communicate electronically with website visitors, prospective clients, and other business contacts.
General inquiries and requests for educational resources may be handled through ordinary website communication systems.
Confidential provider information, sensitive business documentation, and applicable PHI are exchanged separately through HIPAA-compliant email or other approved secure communication methods.
Individuals should not transmit sensitive information through ordinary website forms or unsecured communication channels.
MNH may retain website-related communications as reasonably necessary for legitimate business operations, security purposes, and legal compliance.
Promotional email communications will comply with applicable commercial email laws and include legally required opt-out mechanisms.
12. Information Security
MNH recognizes the importance of protecting personal information collected through its websites against unauthorized access, disclosure, alteration, loss, or misuse.
MNH maintains administrative, technical, and organizational safeguards appropriate to the information involved and applicable legal requirements.
These safeguards may include access restrictions, authentication controls, secure transmission methods, website security technologies, confidentiality obligations, vendor oversight, and incident response procedures.
Security measures may vary according to the systems and information involved.
No website, electronic communication system, data storage environment, or internet transmission can be guaranteed completely secure.
MNH does not warrant that its websites or electronic systems will be immune from all cybersecurity threats, technical failures, unauthorized activity, or interruptions.
Nothing in this Policy limits security obligations imposed by applicable law.
13. Data Security Incidents and Breach Notification
MNH will evaluate suspected or confirmed information security incidents involving website-collected information according to applicable law and the circumstances involved.
Response activities may include investigation, containment, remediation, documentation, coordination with affected parties, and legally required notification.
When personal information protected by state law is involved, MNH will comply with applicable state breach-notification requirements.
Notification responsibilities may vary depending on the nature of the information and MNH's relationship to the affected individuals.
MNH will not use this Policy to waive or restrict legally required breach-notification duties.
14. Data Retention and Disposal
MNH retains website-collected personal information for periods reasonably necessary to fulfill legitimate business purposes and satisfy applicable legal or regulatory obligations.
Retention may be necessary for:
• Responding to inquiries and fulfilling resource requests.
• Maintaining records of website communications.
• Supporting legitimate business-development activities.
• Meeting regulatory or recordkeeping requirements.
• Investigating security incidents.
• Resolving disputes.
• Establishing, exercising, or defending legal claims.
Retention periods may vary according to the nature of the information and applicable requirements.
Information may remain in backups, archives, or legally required records after active operational use has ended.
When information is no longer required, it will be deleted, destroyed, de-identified, or otherwise managed according to applicable law and established procedures.
15. Privacy Rights and Requests
Depending on applicable law, individuals may possess certain rights concerning their personal information, including the right to request:
• Access to certain personal information.
• Correction of inaccurate information.
• Deletion of eligible personal information.
• Information concerning certain disclosures.
• Copies or portability of certain information.
• Restrictions or opt-outs relating to specified processing activities.
• Withdrawal of consent where legally applicable.
• Review or appeal of certain privacy decisions where required by law.
These rights may be subject to identity verification, statutory exceptions, and lawful record-retention obligations.
MNH will review and respond to privacy requests according to applicable law.
Individuals may submit requests using the contact information provided below.
MNH will not unlawfully discriminate against individuals for exercising legally protected privacy rights.
16. State and Federal Privacy Requirements
MNH is a United States-based business and may interact with individuals and organizations in multiple jurisdictions.
Applicable privacy requirements may include federal privacy laws, state consumer privacy laws, state breach-notification statutes, and other laws governing personal information.
The applicability of particular laws depends on MNH's activities, the nature of the information, relevant statutory thresholds, and the individuals or organizations involved.
Where applicable law imposes additional obligations beyond those described in this Policy, MNH will comply with those requirements.
Nothing in this Policy eliminates mandatory privacy rights or protections available under applicable law.
17. Third-Party Websites and External Resources
MNH websites may contain links to government agencies, payer organizations, professional associations, educational resources, and other independently operated websites.
MNH does not control the collection, use, storage, or disclosure of information by independently operated third-party websites.
Visitors should review the privacy policies and terms of external websites before submitting personal or confidential information.
The inclusion of a third-party link does not constitute an endorsement of that organization's privacy or security practices.
18. Children's Privacy
MNH's websites and professional services are directed toward adults, healthcare professionals, and business organizations.
The websites are not intended for children under the age of 13.
MNH does not knowingly solicit personal information directly from children under 13 through its public websites.
If MNH becomes aware that personal information has been collected from a child in violation of applicable law, appropriate corrective action will be taken.
19. International Visitors
MNH is based in the United States. Information submitted through its websites may be processed or stored in the United States.
Individuals accessing the websites from other jurisdictions may be subject to additional privacy protections.
Where applicable, MNH will comply with governing international privacy and data-transfer requirements.
20. Business Transfers
If MNH undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, website-collected information may be disclosed or transferred as reasonably necessary for that transaction.
Such activities remain subject to applicable law and other legally required protections.
Where applicable law requires notice or consent concerning a transfer or material change in information use, MNH will comply with those requirements.
21. Changes to This Privacy Policy
MNH may revise this Privacy Policy to reflect changes in applicable law, business operations, website functionality, technology, or information-handling practices.
Revisions will be posted on the applicable websites with an updated effective or revision date.
Where required by law, MNH will provide additional notice or obtain consent before implementing material changes.
Continued website use does not replace any consent legally required for particular processing activities.
22. Contact Information
Questions concerning this Privacy Policy, personal information, or applicable privacy rights may be directed to:
Metro NeuroHealth, LLC Privacy and Compliance Inquiries
Website: www.metroneurohealth.com
Email: Info@tmsstartitup.com
Mailing Address: 4849 N Mesa St Unit 201, El Paso, TX 79912
MNH may request reasonable verification of identity or authority before disclosing, correcting, or deleting confidential information.
23. Relationship to Other Agreements and Applicable Law
This Privacy Policy describes MNH's website information-handling practices and does not independently establish a professional consulting relationship.
It does not replace or amend an applicable professional services agreement, confidentiality agreement, Business Associate Agreement, or other legally binding contract.
Where another agreement governs particular information or services, that agreement applies to the extent permitted by law.
Any contractual limitations of liability, dispute-resolution provisions, intellectual property restrictions, or professional service disclaimers are addressed separately in the applicable agreements or Website Terms and Conditions.
Nothing in this Policy excludes or restricts liability, privacy rights, notification duties, or other obligations that cannot lawfully be excluded or restricted.
© 2026 Metro NeuroHealth, LLC. All Rights Reserved.
